Archibus Support

Archibus support to operate with control and evolve with efficiency

Keep your Archibus platform running in a stable, traceable way and aligned with the operational needs of facilities, space, assets, and maintenance.

At ABTIO, we combine functional support, technical support, and continuous evolution to help you reduce operational friction, improve data quality, and get more value from your Archibus environment.

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Functional support Operational governance Continuous evolution
Stability

Stable operations

Reduce incidents and resolution times across critical facilities, space, and maintenance processes.

Governance

More traceability

Organize SLAs, priorities, backlog, recurring tickets, and maintenance.

Specialization

Specialized support

Combines functional and technical capabilities to sustain daily Archibus operations.

Optimization

Continuous improvement

Optimize workflows, data quality, reporting, and integrations across the Archibus environment.

Context

Archibus needs more than reactive support

Organizations working with Archibus face ongoing challenges in sustaining operations, data quality, and the evolution of critical processes.

Common operational challenges

  • Recurring work orders and reactive maintenance.
  • Inconsistent data across spaces, assets, or maintenance.
  • Operational overload for facilities and internal teams.
  • Workflows that are difficult to sustain and scale.
  • Limited visibility into SLAs, backlog, and priorities.
  • Slow evolution of processes, dashboards, and integrations.

How ABTIO responds

ABTIO helps you transform support into a stable, governed operating model focused on continuous improvement.

The goal is to sustain operational continuity, organize priorities, and evolve Archibus with control over data, workflows, and integrations.

Service model

Our Archibus support model

A service designed to stabilize, operate, and evolve your platform. Our approach combines operational support, functional guidance, and continuous evolution across three service phases.

Phase 0

Assessment and stabilization

We build a clear and controlled operational foundation.

We begin with a comprehensive assessment of the Archibus environment to identify risks, priorities, and improvement opportunities.

  • Review of the current Archibus environment.
  • Analysis of active modules, configurations, and workflows.
  • Assessment of tickets, backlog, and recurring incidents.
  • Definition of SLAs and governance model.
  • Criticality matrix and support catalog.
  • Identification of operational and data-quality risks.
  • Review of critical processes, environments, and integration dependencies.
Result: an organized, prioritized operation prepared to scale.
Phase 1

Functional and technical support

Specialized support to ensure operational continuity.

We support daily operations with a service model focused on agile resolution, traceability, and stability.

  • Incident and request management.
  • Functional and technical support for Archibus.
  • N2/N3 escalation.
  • Functional testing and regression testing.
  • Documentation of recurring solutions.
  • Support for facilities teams, operations teams, and key users.
  • Guidance on work orders, data, workflows, and critical processes.
Result: fewer incidents, greater operational control, and a better experience for the teams using the platform.
Phase 2

Evolution and optimization

Evolve Archibus continuously and strategically.

We do not just resolve incidents. We also help the platform evolve alongside operations and business priorities.

  • Data normalization and continuous improvement.
  • Quarterly evolution roadmap.
  • Optimization of workflows and operational processes.
  • Adjustments to preventive maintenance and work orders.
  • Improvements to dashboards, reporting, and operational visibility.
  • Integrations with Oracle, ERP, HR, BIM, GIS, IoT, and other corporate platforms.
  • Optimization of space, asset, maintenance, and workplace processes.
Result: a more reliable, efficient platform aligned with facilities and real estate operations.
Service packages

Archibus support packages

Choose the model that best fits your operation.

Mid-market

Essential Support

Ideal for mid-market organizations or teams with a low volume of incidents.

  • Remote support desk.
  • Ticket logging and classification.
  • Controlled escalation.
  • Basic monthly reporting.
  • Support hours package.
Goal: control incidents and formalize support without oversizing costs.
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Critical operations

Managed Support

Designed for companies with critical operations and limited internal teams.

  • SLAs defined by criticality.
  • N2/N3 support.
  • Monthly review committee.
  • Preventive maintenance.
  • Backlog management.
  • Continuous improvement recommendations.
Goal: move from reactive support to a governed and predictable operation.
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Enterprise

Run & Evolve Premium

Designed for enterprise, multi-site organizations or highly critical platforms.

  • Quarterly evolution roadmap.
  • Periodic health checks.
  • Release management.
  • Functional and technical optimization.
  • Executive dashboard.
  • Adoption plan.
  • Value committee.
Goal: ensure operational continuity and continuous evolution with a strategic focus.
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Impact

What does your organization gain?

For Facilities and Workplace

  • Greater visibility into spaces, assets, and maintenance.
  • Better control over work orders and preventive plans.
  • More organized and traceable operational processes.
  • Less dependence on manual tasks and parallel data.

For IT

  • Greater visibility and control over the service.
  • Reduction of critical incidents and operational friction.
  • Organized management of changes, environments, and integrations.
  • Clear SLAs and full traceability.

For the business

  • Greater operational stability.
  • Optimization of support and operating costs.
  • Better data quality for decision-making.
  • Better alignment between technology and workplace, facilities, and asset goals.
Why ABTIO

Specialists in Archibus operational continuity and evolution

At ABTIO, we help organizations across Latin America and Europe manage Archibus with an approach that combines support, evolution, and operational governance.

What sets us apart

  • Specialization in Archibus by Eptura.
  • Integrated functional and technical capabilities.
  • Regional and international coverage.
  • Flexible and scalable models.
  • A metrics-driven, continuous-improvement approach.
  • Experience in facilities, asset, maintenance, and workplace processes.

Support, evolution, and operational governance in one model

A proposal designed for organizations that need to sustain daily operations while evolving Archibus with criteria, visibility, and control.

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Contact

Improve the stability and evolution of your Archibus

Talk to our specialists and discover how to transform your Archibus support model into a more stable, traceable operation prepared to evolve.

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