Operational continuity with specialized support
We support the day-to-day operation of your applications with functional and technical assistance to resolve incidents, organize demand and reduce friction in critical processes.
Services
Help Desk and Support
Expert support to keep your critical applications stable, operational and under control
At ABTIO, we help sustain and improve platforms such as Oracle ERP-HCM, PeopleSoft and Archibus through a managed support service that combines functional expertise, technical response, clear follow-up and a strong focus on operational continuity.
Support benefits
A service designed to sustain operations with more order, visibility and responsiveness
More visibility, less improvisation
We centralize tickets, priorities, response times and follow-up within a service model that provides traceability, SLAs and regular reporting.
A service that adapts to your needs
From basic operational support to a more comprehensive AMS model, we adapt the scope according to platform criticality, request volume and your team’s internal capacity.
Evolution without losing stability
We do more than solve urgent issues. We also help sustain improvements, organize backlog, prevent recurring issues and support controlled platform evolution.
Our service may include
Operational and functional coverage to support business continuity
- Functional and technical support for incidents and operational inquiries
- Corrective, preventive and evolutionary maintenance
- Ticket management and follow-up with full traceability
- Service level agreements defined according to criticality
- Support for key users and internal teams
- Documentation, reporting and service governance
- Support for adjustments, minor improvements and post-go-live continuity
Service packages
Choose the level of support that best fits your operation
Every organization has a different reality. That is why we design scalable support models that combine operational coverage, response capability and continuous evolution according to the criticality of each platform.
Essential
Operational support to maintain service continuity
Ideal for organizations that need to resolve incidents, organize requests and rely on a reference team for daily operations.
Includes
- Incident and request handling
- Functional and technical support
- Basic ticket management
- Defined service hours
- Operational follow-up and resolution
Ideal for: teams with internal support that need specialized backup to sustain operations.
Managed
Comprehensive support management with follow-up and control
An AMS model designed for organizations that need greater visibility, traceability and continuous management over their critical applications.
Includes
- Everything included in Essential
- SLA and priority management
- Reporting and periodic follow-up
- Corrective and preventive maintenance
- Operational coordination and service governance
- Minor evolutionary support
Ideal for: companies seeking to professionalize support management and reduce internal operational workload.
Run & Evolve
Support plus continuous evolution for strategic platforms
A service oriented to organizations that need to sustain operations and evolve their systems in a planned way.
Includes
- Everything included in Managed
- Evolution roadmap
- Backlog and improvement management
- Post-implementation support
- Continuous functional optimization
- Consultative and strategic support
Ideal for: companies that see their platforms as a core part of business transformation and evolution.
Support by solution
Functional and technical specialization for each platform
We have specialized teams to support the operation, maintenance and evolution of different enterprise solutions.
Solution
Oracle HCM
Support and maintenance for a more stable, agile and business-connected HR management environment
We help sustain and optimize Oracle HCM to ensure operational continuity, stronger platform adoption and controlled evolution across talent and human capital processes.
Related services
- Functional and technical support
- Preventive and corrective maintenance
- Post-release support
- Support for integrations and critical processes
- Continuous platform optimization
Solution
PeopleSoft
Support and maintenance for critical environments that require continuity and evolution
We help sustain and optimize PeopleSoft platforms to reduce incidents, organize operations and support the functional and technical evolution of the environment.
Related services
- Functional and technical support
- Corrective and evolutionary maintenance
- Support for integrations and developments
- Support for key users
- Continuous platform optimization
Solution
Archibus
Support and maintenance for intelligent space and facilities management
We help sustain and optimize Archibus platforms to ensure availability, traceability and continuity in facilities and workplace management processes.
Related services
- Functional and technical support
- Maintenance and configuration
- Operational and evolutionary adjustments
- Support for users and administrators
- Continuous platform optimization
Let’s design your support plan
Tell us which platforms you need to sustain, what level of coverage you are looking for and how you want to organize the service. We will help you define a support model aligned with your operation.