01 de July de 2024

Professional Services for the support and maintenance of Oracle PeopleSoft HCM + Payroll at Administración General de Puertos S.E.

Administración General de Puertos S.E. (AGP) is a state-owned company belonging to the government of Argentina. A federal agency that administers the Port of Buenos Aires, the only national port in the country, as well as the Trunk Navigation System and the maintenance, dredging and beaconing of the port access channels. It also provides technical and logistical assistance for port infrastructure works throughout Argentina.

In June 2024, AGP selected ABTIO as the provider of support, maintenance and telephone assistance services for the Oracle PeopleSoft HCM Core, Payroll and Absence Management applications previously implemented.

The allocation of resources has been sized based on our experience and the information provided by AGP in a timely manner. These services will cover functional, technical and technological support tasks PeopleSoft Level 1° and 2°.

AGP users will directly contact the help desk provided by ABTIO regarding the correct operation of the implemented Oracle applications, the customizations developed and to solve simple usage problems.

The Level 1 Support service will have a remote attention modality, with different communication channels enabled (telephone/mail/web) to evacuate doubts and achieve the best use of the implemented Oracle solution. And, in case an escalation is required due to the criticality or complexity of the problem, it will be attended by a 2nd Level support.

The Functional or Consulting tasks to be performed are:

  • Analyze and propose the best solution to a requirement raised by the user, from a functional point of view, both process and data.
  • Participate in the design of solutions to the analyzed problems.
  • Develop functional and technical documentation.
  • Generate, analyze and update parameterization according to user definition.
  • Participate in Analysis and Design activities.
  • Technical developments.
  • Technical parameterization.
  • Software Development Services on demand.
  • On-demand Process Improvement Services.
  • Changes in approval chains.
  • Changes in reports, layouts, etc.

And Technological/Technical tasks:


  • Generation, update, follow-up and closure of SR in Oracle for issues related to the standard product.
  • Incident Support.
  • Problem analysis
  • Work plan
  • Status report


  • Application server analysis
  • Web server analysis
  • Webprofile review
  • Concurrent user vs. concurrent (operating system) processes determination
  • Review of system tables
  • Status reporting
  • Preventive recommendations