Help and Support Desk
Our valuable professional experience in implementation, upgrade, development and training make us the best alternative in help desk and support services.

Implementation, upgrade, training and support of ORACLE and ARCHIBUS solutions for different clients, together with the methodologies used and the strong commitment.

Abtio provides functional, technical and technological support, and perfective, evolutionary, adaptive and corrective maintenance services for market leading applications.

The benefits of the ABTIO Help Desk are the following:

  • Centralize the contact of all users in a single point.
  • Telephone assistance and help desk for the use of the products implemented in the client.
  • Agreement at service level by type of Service.
  • Full support for customizations and / or standard features.
  • Customized cost based on the services provided to each client.
  • Focus on Oracle and Archibus applications and solutions.
  • Proven methodology (Compass – OUM).
  • Management and case tracking tool.
  • Regional coverage based in Argentina and Spain.
  • Professionals and processes certified.
  • Experience at national and international level.
  • Access to internal knowledge bases.
  • Continuous improvement of the service through interaction with the user.
Our customers

Look for more effective ways to manage the continuous support of their business application. ABTIO provides solutions called enPak.

Our services

Are backed by a Service Level Agreement (SLA) that adjusts our performance to your organizational needs.

The cost of our services

Allows our clients to have permanent stability in the budget for maintenance operations.