Services
Help Desk and Support
Our Support and Help Desk service provides personalized attention, measurable response times, and comprehensive management based on agile methodologies and certified processes.
What we do
Our team delivers technical, functional, and technological assistance for leading enterprise solutions such as Oracle and Eptura. Through our Help Desk, we centralize communication with users, ensuring consistent follow-up, traceability, and a smooth support experience.
Our services include:
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Functional and technical support with incident resolution.
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Evolutionary, adaptive, and corrective maintenance.
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Case management and tracking tools.
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Access to internal knowledge bases.
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Assistance with customizations and standard functionalities.
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Service Level Agreements (SLA) defined together with each client.
Why choose us
At ABTIO, we offer support backed by clear agreements, certified professionals, and regional coverage from Argentina, Spain, and Germany. We work with proven methodologies, an updated knowledge base, and flexible service models tailored to each client. Our commitment is simple: to ensure the continuity, stability, and evolution of your systems — so you can focus on what truly matters.